What is your role?
I am a practice manager and my role is to run the business aspect of my practice. I am responsible for managing the practice staff, including budgets and forecasting to help support the continuous development of the practice. We have a patient population of just over 7,000 and our aim is to ensure that all patients accessing our service feel that they are listened to and supported by all members of our team. We strive to provide a patient-focused approach when treating patients and believe that quality of care is paramount to the continuous health and well-being of our patients.
How do you currently use RAIDR?
We use the Primary Care Dashboard as a “data quality” tool for coding anomalies; this is particularly useful when out-of-range values have been coded in error. The secondary care dashboard is useful for examining referral activity and costings. It helps us to understand referral patterns within our own team and enables the clinicians to explore their referral behaviour and learn from them. In addition to the above the Lace score is useful for pro-active management of patients likely to be readmitted to hospital.
RAIDR has so much to offer if only there were enough hours in the day to truly interrogate the data.
What do you believe are the benefits of RAIDR?
From experience I find being able to know the cost of referrals and treatment is a very useful resource to have. It gives clinicians a financial understanding of the cost of patient treatment and allows clinicians to share with patients when making informed decisions about referrals.
The Primary Care Dashboard gives practices the opportunity to review secondary care coding against codes in the patient record at the practice.
Has your working life changed as a result of using RAIDR?
RAIDR is used regularly within our multi-disciplinary team to look at admission data and high cost patients. Before RAIDR, this information was impossible to find.